Terms and Conditions

At Urban Essentials, we are committed to providing a smooth and efficient shipping experience for our customers. Below is our Shipping Policy detailing how we handle shipping and delivery of your orders.

1. Shipping Information

1.1 Processing Time: Orders are typically processed within 1 to 2 business days from the date of purchase. This includes the time required to prepare and package your items for shipment.

1.2 Shipping Methods: We offer various shipping options to accommodate different needs. During checkout, you can select from available shipping methods based on your preference and delivery requirements.

2. Shipping Costs

2.1 Shipping Charges: Shipping costs are calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed at checkout before you confirm your purchase.

2.2 Free Shipping: We may offer free shipping promotions on certain products or orders exceeding a minimum amount. Eligibility for free shipping will be indicated on the product page or during checkout.

3. Delivery Times

3.1 Estimated Delivery Time: Orders are typically delivered within 3 to 7 business days from the date of shipment. Delivery times may vary based on your location and the shipping method selected.

3.2 Delays: Occasionally, shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues. If there are significant delays, we will keep you informed and provide updated delivery estimates.

4. Order Tracking

4.1 Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

4.2 Tracking Assistance: If you experience any issues with tracking your order or need assistance, please contact our customer support team for help.

5. Lost or Damaged Shipments

5.1 Reporting Issues: If you receive a damaged or defective item, or if your shipment does not arrive within the estimated delivery time, please contact us immediately at support@urbanessentials.co.za.

5.2 Resolution: We will work with you to resolve any issues, including arranging replacements or processing refunds where applicable.

6. Returns and Exchanges

6.1 Return Shipping: If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions on how to return your purchase and any associated return shipping costs.

6.2 Exchange Policy: For exchanges, follow the instructions provided in our Returns Policy. We will assist you with exchanging items based on availability.

7. Shipping Restrictions

7.1 Delivery Areas: We currently ship to addresses within South Africa, if you are located outside of our shipping areas, we regret that we cannot process your order.

7.2 Restricted Items: Certain items may be restricted from shipping to specific locations due to legal or regulatory reasons. We will inform you if an item in your order cannot be shipped to your location.

8. Contact Us

For any questions or concerns regarding shipping, please reach out to our customer support team:

Thank you for shopping with Urban Essentials. We are dedicated to ensuring your satisfaction and delivering your orders promptly and efficiently.