Effective Date: March 15, 2025

Welcome to Urban Essentials. By accessing and using our website (www.urbanessentials.co.za) and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchases or using our site.

1. General Terms

  • These Terms and Conditions govern the use of our website, products, and services.
  • By accessing or purchasing from Urban Essentials, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

2. Products & Orders

  • We offer both digital and physical products. Product descriptions, pricing, and availability are subject to change without notice.
  • Orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including suspected fraud or stock limitations.
  • Digital products are delivered electronically upon successful payment. Physical products are shipped as per our [Shipping Policy].

3. Pricing & Payments

  • Prices displayed on our website are in [currency] and include applicable taxes unless stated otherwise.
  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
  • Payments must be completed at the time of purchase. We do not store payment details.

4. Returns & Refunds

  • Our [Refund and Returns Policy] outlines eligibility criteria for refunds and exchanges.
  • Refunds for eligible products will be processed using the original payment method.

5. Shipping & Delivery

  • Our [Shipping Policy] provides details on delivery times, costs, and international shipping terms.
  • We are not responsible for delays caused by third-party shipping carriers or customs processing.

6. Intellectual Property

  • All content, including text, images, logos, and digital downloads, is the property of Urban Essentials and may not be copied, modified, or redistributed without our permission.
  • Any unauthorized use of our intellectual property may result in legal action.

7. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when making purchases.
  • Refrain from engaging in fraudulent or unlawful activities.
  • Not interfere with or disrupt website operations.

8. Limitation of Liability

  • Urban Essentials is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee that our website will always be secure, error-free, or available without interruption.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

10. Termination of Service

We reserve the right to suspend or terminate access to our website and services if a user violates these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of [your country/region]. Any disputes shall be resolved in [your jurisdiction].

12. Contact Information

For any questions regarding these Terms, please contact us at:

📧 Email: info@urbanessentials.co.za
🌐 Website: www.urbanessentials.co.za