Effective Date: March 15, 2025

At Urban Essentials, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

a. Information You Provide

When you create an account, place an order, or contact us, we may collect personal details such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely)

b. Information Collected Automatically

When you browse our website, we may automatically collect certain data, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies (see our [Cookie Policy])

c. Third-Party Data

We may receive data from third-party services such as payment processors or analytics providers to improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To complete purchases, process payments, and deliver products.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing & Promotions: To send promotional emails or special offers (with your consent).
  • Website Improvement: To analyze usage trends and enhance user experience.
  • Security & Fraud Prevention: To detect, prevent, and investigate fraudulent activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share data with:

  • Service Providers: Payment processors, shipping companies, and email marketing services.
  • Legal Authorities: If required by law, court order, or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and fraud detection systems.

5. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal data.
  • Opt out of marketing emails at any time.
  • Manage cookie preferences through your browser settings.

To exercise your rights, please [Contact Us at info@urbanessentials.co.za ].

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant updates will be communicated via email or site notifications.